Wireless Network Connection and Troubleshooting

  • Updated


Please Note: PALCS cannot assist with setup or troubleshooting wireless networks because the router is a personal device either purchased by the family or provided by the Internet Service Provider (ISP, such as Comcast or Verizon) and we do not know the address, password, or the configuration of these devices.  Please contact your router’s manufacturer or your ISP if you do not have the connection information required for these steps.

  1. To connect to a wireless network, click on the icon in the bottom right hand corner of the screen with the a globe icon.

  2. Find your wireless network and click on it. If you do not know your wireless network’s name, check with your ISP. If your wireless network is not appearing, check to make sure the wireless on your laptop is turned on.

  3. Click Connect.

  4. Type your wireless password (if you have one) and click on OK. Again, if you do not know your wireless password, please check with your ISP.

  5. When connected, your wireless network will appear beneath Currently Connected To


Wireless connections can be weak, encounter interference, or your router may be incorrectly configured.

If possible, try plugging your wireless laptop directly into a router or modem to see if your laptop can pick up a wired signal. If your laptop does not get Internet even when plugged in with a wired connection, follow the troubleshooting techniques listed here.

If your laptop does get an Internet connection when plugged in with a wire, but not a wireless signal, power cycle your equipment:

  1. Turn off all your equipment: school computer, home computers and other Internet devices
  2. Unplug your modem and router
  3. Wait 30 seconds
  4. Turn equipment back on one device at a time, starting from where the signal comes into your house
    1. Turn your modem back on, wait for the lights to settle into a solid pattern
    2. Turn your router back on, wait for the lights to settle into a solid pattern
    3. Turn your computers and Internet devices back on

If this does not resolve your problem, call your ISP or your router manufacturer so they can support your personal equipment.