How do I request to receive reimbursement?
New Students Enrolled After 7/1/26: Please use this form to sign up for the current school year.
- Note: Signing up for Annual ISP reimbursement is required to receive payments. Follow the steps below each year to ensure continued reimbursement after initial approval.
Continuing Students Enrolled Before 7/1/26: Sign-up occurs when updating the annual Continuing Student Information (CSI). This is accessible by logging into PALCSchool through the Primary Parent Login. When updating the CSI, an option exists to request ISP reimbursement for the current year.
To access - Inside PALCSchool, a blue section along the left side of the screen displays various options. Either Family Information or Update for 2026/2027 appears depending on current account status:
- If Update for 2026/2027 appears: The CSI is not yet submitted for this school year and requires completion. Selecting this option allows parents to update student information according to the onscreen directions. Be sure to select the ISP reimbursement option if reimbursement is desired. This update is required annually.
- If Family Information appears: The CSI is already complete, and yearly forms are already submitted. Since these forms can no longer be accessed, if you need to make a change to your selection, please follow and complete the ISP sign up here.
- If neither option appears: Please verify that the login is from the primary parent account, as student logins do not display this information.
How much will I be reimbursed?
PALCS reimburses $50 per month (Sept - May) for one internet connection per household for basic high-speed cable or fiber internet service.
How will I receive my reimbursement?
We have partnered with BILL for internet reimbursement. This connection will allow you to receive notifications regarding when reimbursements are being processed and on their way to you. It also allows you to sign up for ePayments to receive your reimbursement in a faster and more secure method.
For New Payees: When we process your request, you will be added to BILL and sent an invitation plus an email from the ISP team with instructions to complete your account set up.
For Existing Payees: When we process your request for the current school year, we will verify your status in BILL. If you are not already connected for ePayment, you will receive an invite and/or an email from the ISP team with set up information.
NOTE: We strongly recommend double checking your notification settings in BILL to ensure you will receive timely messages regarding your reimbursements during each distribution cycle.
When are reimbursements issued?
Reimbursements will be distributed three times during the year:
- Fall - September through November will be reimbursed throughout December.
- Winter - December through February will be reimbursed throughout March.
- Spring - March through May will be reimbursed throughout September.
I submitted my request; why haven’t I received my reimbursement?
Reimbursements will not be distributed if:
- Any student in your household is in possession of a PALCS-issued hot spot
- Outstanding materials/invoices that have not been returned or paid by:
- December 1 for the Fall payment
- March 1 for the Winter payment
- September 1 for the Spring payment.
- If invoices are paid/materials are returned after those dates, you must wait until the following distribution cycle to receive your reimbursement.
For more information, please review the full policy here:
PALCS Internet Reimbursement Policy
Additional Questions?
Please send an email to isp@palcs.org and include your student’s name and zip code in the message.
If you have questions related to outstanding materials, please review the related article titled, How do I return materials and equipment to the school?