Internet Service Providers (ISPs) have a tendency to increase their bills, sometimes yearly. There are lots of recommendations for reducing these prices which we will echo here (The Average US Internet Bill Is $78 Monthly. Here’s How You Can Lower It / How to Negotiate Your Internet Bill for a Better Deal ). Knowledge is power—by staying informed and taking a few simple steps, you can cut down on your internet expenses.
- Most companies advertise their "new customer rates" which have appealing prices but have an expiration date. They are hoping their customers won't be checking their bills or just accept the update rates once the change occurs. If you haven't checked your bill recently, take a look at what your ISP is charging monthly and compare it with the initial rate you signed up for. (It is also a good idea to check the internet speed you are actually receiving by running a speed test. How to run an internet speed test? )
- Check if there are any alternatives in the area (Use resources like Allconnect, FCC National Broadband Map, or Broadbandnow). Check with your neighbors to see what company they use and how much they are paying. (Unfortunately, there are many areas where there is only one available broadband provider, this definitely impacts bargaining leverage you can have.) Companies are expanding to new areas often, so even if there weren't options in the past, there might be new ones available.
- You can "fight" the rate increase by contacting your ISP's customer service. Come armed with information, what prices are available in the area from other providers. (Please make sure to be respectful to the customer service agents. They are just people and are there to do a job. "You can catch more flies with honey." Being respectful but firm is the best attitude towards getting a good resolution. Being hostile with them will not increase your chances to get a better deal.) There might be loyalty / long term customer discounts that they can offer to offset some of the increases.
There are other methods to reducing your bill if changing providers is not an option.
- Considering purchasing a router instead of renting. (Rental fees for equipment will continue to add up. While the upfront purchasing cost of the exact same model of router is higher, you can save money longer term.)
- Reduce the connection speed. Sometimes ISPs will sign you up for more speed / connection than is needed. (Check with our Internet Service Provider (ISP) Requirements resource to ensure you don't drop your service too low for PALCS activity.)
- Unbundle from other services that aren't needed. Often internet is bundled along with phone and cable connections. If those are not used/no longer needed, you can often save money by switching to just an internet connection instead.
Lowering your internet bill starts with awareness. ISPs count on customers overlooking rate increases or paying for services they don’t need. By reviewing your bill, comparing available options, and negotiating with your provider, you can avoid unnecessary costs.
Even if switching providers isn’t an option, small changes—like buying your own router or adjusting your speed plan—can lead to long-term savings. A little effort now can keep more money in your pocket without sacrificing service quality.