Our Returns Team is responsible for assisting families with returning requested materials to PALCS.
Where can I view the materials assigned to my student?
Access your student’s materials list by logging into palcschool, clicking on Student Info, and selecting Student Material List.
Do I return my student’s computer at the end of the school year?
Students who intend to continue at PALCS retain the school computer, printer and other hardware accessories from year to year. All packaging included with PALCS technology equipment and instructional materials must be retained by the student, as the packaging is needed for returns of any kind.
What items need to be returned at the end of the school year?
At the end of the school year, or upon request from PALCS, students/families are required to return materials such as textbooks, novels, storybooks, and any other requested materials issued to the student. Families will receive specific instructions of how to complete the return. The Returns Team will provide pre-paid return labels. Some instructional materials are consumable supplies that do not warrant a return to the school. We recommend always checking the “Materials to Return” section of your Student Material List.
My student is graduating, how do I return the materials?
Graduating students must return any requested materials including the school’s books, computer and other items to the school in the original packaging with all accompanying documentation and accessories. Students will be denied their diplomas if they have not returned all requested school equipment and materials. Graduates should please refer to the “Graduation Information Center” found in your Canvas course modules for the latest return process information.
My student is withdrawing, how do I return materials?
Withdrawing students must return any requested materials including the school’s books, computer and other items to the school in the original packaging with all accompanying documentation and accessories. Once notification is received from the Withdrawals Department, your Returns Team member will reach out to you with instructions about receiving your pre-paid return label(s).
My student’s computer is broken/doesn’t work. What should I do?
First, submit a Help Desk ticket. A technician will work with you to troubleshoot the problem and determine whether a replacement is needed. If so, the technician will provide you with information regarding the next steps and assign the ticket to the appropriate Returns Team member to assist you with returning the item.
What happens if an item is damaged or not returned?
Families will be billed for damaged and/or missing items.
Additional Questions?
Please reach out to the appropriate team member.
For students residing in zip codes beginning with 19 - Christol Carter ccarter01@palcs.org
For students residing in zip codes beginning with 15, 16, 17, or 18 - Jarred Khalil jkhalil@palcs.org
Note: Our Student Materials Department is responsible for supplying students with a variety of materials needed for learning. These materials include books, kits, computers and related computer hardware. If you have questions related to the shipping of materials, please email shipping@palcs.org or go to the related article below titled, What Do I Need to Know When Expecting Shipments from PALCS?