Resolving Sound and Speaker Problems

  • Updated

Resolving and Troubleshooting Sound Problems


If the sound from either your computer’s speakers or your headset’s speakers is not working, the first thing you should check is the computer's "Mute" button. On most of our Student computers there is a key that mutes/unmutes the computer. When the computer is muted, a small LED will light up on a key like this:



If you press the button it should unmute the laptop and turn the LED indicator off. (If the light does not turn off, you may need to press and hold the "fn" key at the bottom left of the keyboard and then press the button. To learn more about the function keys please visit this article. )



If the mute button is not enabled, you may have to enable the sound manually. You can enable sound by doing the following:


Locate the Sound icon in the bottom-right corner of your screen




Right-click on this icon, then select Sounds from the pop-up menu




A new window titled Sound will appear. Click on the "Playback" tab.



Right-click anywhere within the white space in this window, then select Show Disabled Devices from the pop-up menu



A list of disabled devices will appear. To enable a device, right-click on the device, then select Enable from the pop-up menu


To make sure your sound is working, right-click on a device in the Sound window and select Test from the pop-up menu


The computer should then send a test sound through your sound device. 


If you are still having trouble getting your sound/speakers to work, you may want to try updating your computer's drivers. You can easily do this by following our guide ( Updating drivers on HP Computers )