If you would like to see the current status of one of your PALCS Helpdesk tickets, you can do so from our support.palcs.org website (which you are viewing right now!). At the top right side of your screen will be a "Sign in" button, click on it to sign into our ticket system.
This will take you to the PALCS lobby sign in page. Enter your UN/PW. (This can be either a PALCS student or parent account.)
Entering a valid PALCS ID will sign you into the PALCS Zendesk. Click on your name at the top right and select "Requests" to see your current and past tickets.
From this page you can see your current and past tickets. (Important note, students will only see tickets that were entered under their student email (@stu.palcsmail.org), parent accounts will see any tickets related to their primary email recorded on our files.)
Clicking on the subject line of a ticket will open it up. There you can see the previous responses as well as add an additional response/add an attachment.
If the issue has been resolved, you can click the "Mark as solved" button as well to close the ticket.