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  1. PALCS HelpDesk
  2. Frequently Asked Questions & Troubleshooting
  3. Frequently Asked PALCS Tech Questions

Frequently Asked PALCS Tech Questions

  • Where do I get help with PALCSchool, Canvas or equipment related concerns? Making a HelpDesk Ticket
  • How can I monitor or see the progress of my Helpdesk ticket?
  • How do I prep my computer for replacement?
  • How do I export or backup my Student data?
  • How can I access my Google files after I've withdrawn/graduated?
  • What to do if I am going out of state or country?
  • Do I have to use the PALCS device to access everything?
  • Potential Issues When Using Home Internet Filtering on PALCS Computers
  • What will my return label look like?
  • What to do if the PALCS Lobby isn't loading fully? (Lobby error messages)
  • Why is my assignment marked as "Overdue" if it is completed in Canvas?
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