What to do if the PALCS Lobby isn't loading fully? (Lobby error messages)

  • Updated

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The PALCSchool Lobby is a very important tool for accessing your academic resources.  If the whole site (or certain aspects) are not loading properly, there are a couple of troubleshooting steps you can try to resolve the issue.

  • Restarting the computer. This can often resolve weird website issues. ( Shutting Down, Restarting, and Sleep Mode/Standby on Your Computer )
  • Clear the browser cache and restart the computer again. ( How do I clear my internet browser cache? )
  • Try it on different browser. (PALCS laptops should have Mozilla Firefox and Microsoft Edge installed)
  • Try it on a different device. (If it is not working on a different device, we might be having an outage issue. Check for any alerts or notifications that have been sent out school wide about any school wide issue. - Remind Text Alerts )
  • Give it some time. (Take a quick break for a walk, stretch, or snack and try it again when you are back)

 

If you are getting a "503 Service Unavailable" we might be having a brief outage. (As of 2/2024 we have had a couple of issues that have briefly caused this error message to appear.)

 

If you are getting a "Please contact PALCSchool technical support for assistance. (4:504)" please try the steps listed above as that should resolve this issue.

 

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